At Veda Healthcare, we are committed to ensuring your complete satisfaction with our nutraceutical products. We stand behind the quality of our offerings and provide a 100% satisfaction guarantee. If, for any reason, you are not entirely satisfied with your purchase, we offer a straightforward refund policy to address your concerns.
Eligibility for Refunds
-
Timeframe: You may request a refund within 7 days from the date of purchase.
-
Condition of Products: Products must be returned in their original, unopened packaging to qualify for a full refund. Opened or used products may be eligible for a partial refund or exchange, evaluated on a case-by-case basis.
Refund Process
-
Initiate a Return: Contact our customer service team at info@vedahealthcare.in to inform us of your intent to return the product. Please include your order number, the product(s) you wish to return, and the reason for the return.
-
Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
-
Shipping: Securely package the product, including all original packaging materials. Clearly mark the RMA number on the outside of the package. Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
-
Inspection and Refund: Once we receive the returned product, we will inspect it to ensure it meets our return criteria. Upon approval, a refund will be processed to your original method of payment within 14 business days.
Non-Refundable Items
Certain items are non-refundable, including:
-
Customized Products: Products that have been personalized or custom-made.
-
Final Sale Items: Products marked as “final sale” at the time of purchase.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at info@vedahealthcare.in. We will arrange for a replacement or refund, including covering any return shipping costs.
Contact Us
For any questions or concerns regarding our refund policy, please reach out to our customer service team at info@vedahealthcare.in. We are here to assist you and ensure your experience with Veda Healthcare is positive.
By choosing Veda Healthcare, you can shop with confidence, knowing that your satisfaction is our top priority